🚀 Welcome aboard

How we work together at colpari, as crew and client, and where to find what, all on one page. Read it once, and come back whenever you have a question.

Every mission has a clear outcome that everyone works towards. Every person on the mission does everything within their means to reach that outcome. We support each other.

The crew works together for the client. Crew and client are one team: us.

We always talk to each other in shared channels. That way everyone sees the answers, and everyone involved can respond and learn. Information is accessible to all and contributes to the outcome.

🧭 Mission vocabulary

Term	Meaning
Client	the company the crew works for
Crew	the people who carry the mission
Crew Commander	the interface between everyone involved and available to all. Keeps an eye on how we work and makes sure the collaboration runs smoothly.
Outcome	our course for the quarter. Crew Commander, crew and client set it together in the quarterly item in Engage.
Item	a shared work assignment over a longer period, e.g. improving processes, revising text templates or getting up to speed on a new product. Everyone can create items, ideally together.
Briefing	our weekly meeting with at least one person from the crew and one from the client: items, metrics and current topics
Channel	a group chat in Connect

🛠️ Our tools

All of them are linked in the colpari App at app.colpari.cx.

• Connect: our chat. On your phone: open app.colpari.cx and tap the Connect icon in the menu on the left.

• Engage: our items and the quarterly item

• Measure: our KPIs and metrics. This is where we see how likely we are to reach our outcome.

• Share: our shared storage for files

📍 Who, where, what?

Topic	Where	Tool
Mission start	Kick-off item	Engage
Daily work, tickets, planning	Daily Channel	Connect
Everything beyond daily work	Allgemein (general) Channel	Connect
Contracts, invoices, access	Admins Channel	Connect
Outcome for the quarter	Quarterly item	Engage
Shared work assignments	Item	Engage
KPIs and metrics	Mission dashboard	Measure
Files	Mission folder	Share
Feedback and current topics	Briefing	weekly meeting

💬 Got a direct message? We reply with a quick pointer to the right channel.

🆘 Houston, we have a problem

1. Urgent: write in Daily and add @channel to the message. Everyone in the channel gets notified right away.

2. Emergency or replacement needed: put ?blast in front of the message in Daily. It reaches everyone directly on their devices, even outside their working hours. The crew decides when this is appropriate.

3. A colpari tool isn't working: put ?helpdesk in front of the message, in any channel. It goes straight to the colpari helpdesk.

4. Tools are down or many people are affected: the status page status.colpari.net shows the current status and the emergency number.

5. Data protection or information security incident: report it by email to datenschutz@colpari.cx.

💡 Good to know

• Who's who, service hours and language: all of this is in our mission. We find it in the colpari App in the mission overview at the top left.

• Admins channel: includes the client, the Crew Commander, the crew members handling admin tasks and the colpari team.

• After the quarter: in a retro we look back together and create the new quarterly item.

• Questions about colpari, outside of a mission? Use the chat at the bottom right of this page.

Have a successful mission! 🚀